Terms of Service

1. Acceptance of Terms

By accessing or using BackQuant ("the Service"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree to these Terms, you may not use the Service.

These Terms apply to all users of the Service, including visitors, registered users, and subscribers. Additional terms may apply to specific features or services, which will be presented to you when you access those features.

2. Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that:

• You are at least 18 years old
• You have the legal capacity to enter into a binding agreement
• You are not prohibited from using the Service under any applicable laws
• You will comply with these Terms and all applicable laws and regulations

3. Description of Service

BackQuant is a software technology company that provides data visualisation tools, indicators, and analytical software for market research and analysis. Our services include:

• BackQuant Terminal: A web-based platform providing market data visualisation, including GEX, options analytics, perpetuals data, macroeconomic indicators, and equities information
• TradingView Indicators: Custom indicators and scripts available on the TradingView platform
• Educational Content: Articles, guides, and resources about market analysis

BackQuant is not a financial institution, broker, investment advisor, or regulated financial services provider. We do not execute trades, manage funds, or provide personalised financial advice.

4. User Accounts

To access certain features of the Service, you must create an account. When you create an account, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Not share your account or login credentials with others
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorised access or use of your account

You may only have one account. We reserve the right to suspend or terminate accounts that we reasonably believe are duplicates or are being used in violation of these Terms.

5. Subscriptions and Billing

5.1 Subscription Plans

BackQuant offers paid subscription plans that provide access to premium features, including the BackQuant Terminal. Subscription details, pricing, and features are described on our pricing page and may be updated from time to time.

5.2 Billing Cycles

Subscriptions are available on monthly and annual billing cycles. Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.

5.3 Payment Processing

All payments are processed securely through Stripe. By subscribing, you authorise us to charge your payment method for the subscription fees. BackQuant does not store your credit card or payment details — all payment information is handled directly by Stripe in accordance with their terms and security standards.

5.4 Failed Payments

If a payment fails, we may attempt to process the payment again. If payment cannot be collected, your access to paid features may be suspended until payment is successfully processed. We may also suspend or terminate your account if payment issues persist.

5.5 Price Changes

We reserve the right to change subscription prices at any time. If we change the price of your subscription, we will notify you in advance. Price changes will take effect at the start of your next billing period. If you do not agree with the new price, you may cancel your subscription before the change takes effect.

6. Cancellation and Refunds

6.1 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will retain access to paid features until your subscription expires
• Your subscription will not renew at the end of the billing period
• No partial refunds will be issued for unused time in the current billing period

6.2 Refund Policy

Exception — Service Disruption: If you experience a significant loss of service due to issues on our end (extended outages, major feature unavailability), you may be eligible for a pro-rated refund for the affected period. To request a refund due to service disruption, contact us at admin@backquant.com with details of the issue.

Refund requests are evaluated on a case-by-case basis at our discretion. We reserve the right to deny refund requests that do not meet our criteria.

7. Free Services

We may offer certain features or content at no charge ("Free Services"). Free Services are provided "as is" without any warranties or guarantees. We reserve the right to:

• Modify, limit, or discontinue Free Services at any time without notice
• Convert Free Services to paid features
• Impose usage limits or restrictions on Free Services
• Require registration or account creation for Free Services

8. Prohibited Uses

You agree not to use the Service in any way that:

• Violates any applicable law, regulation, or these Terms
• Infringes on the intellectual property or other rights of any party
• Attempts to gain unauthorised access to any part of the Service or its related systems
• Interferes with or disrupts the Service or servers or networks connected to the Service
• Uses automated means (bots, scrapers, spiders) to access or collect data from the Service
• Reverse engineers, decompiles, or disassembles any part of the Service
• Shares, resells, or redistributes your account access or subscription
• Uses the Service to develop a competing product or service
• Harasses, abuses, or harms other users
• Submits false, misleading, or fraudulent information
• Uploads or transmits viruses, malware, or other malicious code

We reserve the right to investigate and take appropriate action against anyone who violates these prohibitions, including removing content, suspending or terminating accounts, and reporting to law enforcement.

9. Intellectual Property

The Service and all content, features, and functionality (including but not limited to software, code, designs, text, graphics, logos, and data visualisations) are owned by BackQuant or its licensors and are protected by copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal, non-commercial use.

You may not copy, modify, distribute, sell, lease, or create derivative works based on the Service or any content without our prior written consent. For licensing enquiries, contact admin@backquant.com.

10. Third-Party Services

The Service integrates with or relies on third-party services, including:

• TradingView: Some BackQuant tools are available as TradingView indicators
• Stripe: Payment processing for subscriptions
• Data Providers: Market data is sourced from third-party providers
• Authentication Providers: Account authentication services

Your use of third-party services is subject to their respective terms and privacy policies. BackQuant is not responsible for the availability, accuracy, or conduct of any third-party services.

We may add, modify, or remove third-party integrations at any time without notice.

11. Data and Accuracy

All market data displayed in BackQuant products is sourced from third-party providers. While we strive to provide accurate and timely information:

• We do not guarantee the accuracy, completeness, or timeliness of any data
• Data may be delayed, contain errors, or have omissions
• Data should not be relied upon for making financial decisions without independent verification
• Historical data and backtested results do not guarantee future performance

You are solely responsible for verifying any data independently before making any financial decisions.

12. Financial Disclaimer

For our complete financial disclaimer, please see our Disclaimer page.

13. Service Availability and Modifications

We strive to maintain the availability of the Service, but we do not guarantee uninterrupted access. The Service may be unavailable due to:

• Scheduled maintenance and updates
• Unscheduled technical issues or outages
• Third-party service disruptions
• Events beyond our reasonable control

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We may add new features, change existing features, or remove features from the Service. We will not be liable for any modification, suspension, or discontinuation of the Service.

14. Limitation of Liability

To the fullest extent permitted by law, BackQuant and its owners, employees, affiliates, and licensors shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Trading or investment losses
• Damages arising from service interruptions or data inaccuracies
• Damages arising from your use of or inability to use the Service
• Damages arising from any third-party services or content

In no event shall our total liability exceed the amount you paid to BackQuant in the twelve (12) months preceding the claim, or one hundred Australian dollars (AUD $100), whichever is greater.

15. Indemnification

You agree to indemnify, defend, and hold harmless BackQuant and its owners, employees, affiliates, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your trading or investment decisions.

16. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Non-payment of subscription fees
• Extended inactivity
• Request by law enforcement or government agencies
• Discontinuation of the Service

Upon termination, your right to use the Service will immediately cease. We may delete your account and any associated data. We will not be liable to you or any third party for any termination of your access.

You may terminate your account at any time by contacting us at admin@backquant.com.

17. Dispute Resolution

If you have a dispute with BackQuant, we encourage you to contact us first at admin@backquant.com to attempt to resolve the dispute informally.

Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with Australian law, unless you are entitled to make a claim in a small claims court. You agree that any arbitration or legal proceedings will be conducted on an individual basis and not as a class action or representative proceeding.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Australia for the resolution of any disputes arising out of or relating to these Terms or the Service.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

20. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Disclaimer, constitute the entire agreement between you and BackQuant regarding the Service. These Terms supersede any prior agreements or understandings, whether written or oral.

21. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by BackQuant.

22. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on this page and updating the "Last updated" date.

Your continued use of the Service after any changes constitutes your acceptance of the new Terms. If you do not agree to the updated Terms, you must stop using the Service.

23. Contact Us

If you have any questions about these Terms of Service, please contact us at: