Question 1

What is BackQuant?

Accepted Answer

BackQuant is a market analytics platform for traders who want derivatives, positioning, options, breadth, and mechanical levels in one place. The terminal, API, and TradingView tools are built by traders who use them in real workflows.

Question 2

What payment methods do you accept?

Accepted Answer

We accept major credit cards, debit cards, Apple Pay, Google Pay, and PayPal through Stripe. For annual plans, we can also arrange crypto payments in USDC or USDT through Discord support.

Question 3

Do you offer a free trial?

Accepted Answer

Yes. Terminal subscriptions include a 3-day free trial. You are not charged until the trial ends, and you can cancel during the trial from Settings.

Question 4

Can I cancel my subscription at any time?

Accepted Answer

Yes. You can cancel from Settings at any time. If you cancel, access continues until the end of your current billing period and you won't be charged for the next one.

Question 5

What kind of support do you provide?

Accepted Answer

Support is available through Discord and the contact form. For direct queries, email admin@backquant.com. We aim to respond within 24 hours.

Question 6

What makes BackQuant different?

Accepted Answer

BackQuant focuses on centralising the market context traders normally stitch together from separate tools. If it doesn't help with positioning, structure, or execution context, it does not belong in the product.

Question 7

Is BackQuant suitable for beginners?

Accepted Answer

Yes, but it is still a professional market tool. The product includes sensible defaults, documentation, and community support so newer traders can build understanding over time.

Question 8

Is my payment and data secure?

Accepted Answer

Payments are handled through Stripe. BackQuant does not store card details. Account data is handled according to our privacy policy and security practices.

Question 9

What is the BackQuant Terminal?

Accepted Answer

The Terminal is a web-based workspace for derivatives data, options analytics, GEX, mechanical levels, heatmaps, trend models, and market context.

Question 10

How much does the Terminal cost?

Accepted Answer

Founding terminal plans are available monthly or yearly from the pricing section on the homepage. Founding prices are locked for early subscribers while those plans remain available.

Question 11

What data does the Terminal cover?

Accepted Answer

The Terminal covers options and derivatives data, GEX, dealer positioning, gamma levels, liquidation heatmaps, trend signals, breadth, and major crypto markets including BTC, ETH, SOL, BNB, SUI, XMR, AVAX, and XRP.

Question 12

How often is Terminal data updated?

Accepted Answer

Update frequency depends on the component. Some models update near real time, while slower structural models update daily or on scheduled data refreshes.

Question 13

Can I use the Terminal on mobile?

Accepted Answer

The Terminal runs in a modern browser. It is accessible on mobile, but the best experience is desktop because the product is data dense.

Question 14

What happens when my free trial ends?

Accepted Answer

After the 3-day trial, your selected plan starts automatically unless you cancel first. Billing and cancellation are managed from Settings.

Question 15

Is the Terminal financial advice?

Accepted Answer

No. The Terminal provides data and analytical tooling, not recommendations. You are responsible for your own decisions, research, and risk management.

Question 16

Do I need a paid TradingView subscription?

Accepted Answer

No. TradingView has free charts, although free accounts limit how many indicators you can add to a chart at once.

Question 17

How do I access the indicators and strategies?

Accepted Answer

After subscribing to an eligible plan, enter your TradingView username in Settings. Access is then granted to the invite-only scripts.

Question 18

Do the indicators and strategies work in every market?

Accepted Answer

They can be applied broadly, but they are primarily developed and tested on crypto markets. Calibrate and backtest before using them elsewhere.

Question 19

Is there documentation on the indicators?

Accepted Answer

Yes. Documentation is available on the site and inside each TradingView script description, including use cases and configuration notes.

Question 20

How do I use indicators once I've gained access?

Accepted Answer

Open a TradingView chart, go to Indicators, and check the invite-only tab. If they do not appear, confirm your username in Settings or contact us in Discord.

Question 21

When will new tools be available?

Accepted Answer

New tools are released when they are ready. We share progress in Discord and the changelog when features are close enough to be useful.

Question 22

Do you offer custom portfolio solutions?

Accepted Answer

Yes. We can provide tailored portfolio construction based on goals, risk tolerance, and asset preferences. Email admin@backquant.com to start the process.

Question 23

Can I request a custom indicator or strategy?

Accepted Answer

Yes. We can build custom TradingView indicators and strategies based on defined logic, visuals, alerts, and optimisation requirements.

Question 24

Are private solutions one-time or subscription-based?

Accepted Answer

It depends on the scope. Standalone indicators are usually one-time projects. Ongoing support, updates, or monitoring can be handled through a monthly retainer.

Question 25

Is my strategy or portfolio data confidential?

Accepted Answer

Yes. Private projects remain confidential. We do not reuse or resell custom code or strategy logic, and NDAs can be arranged when required.

Question 26

Do you provide backtesting or performance reporting?

Accepted Answer

Yes. For custom indicators and strategies, optional backtesting and performance reporting can be included to help evaluate effectiveness.

Questions, answered clearly.

Account, billing, trials, and support.