Support
Questions, answered clearly.
General
Account, billing, trials, and support.
What is BackQuant?
BackQuant is a market analytics platform for traders who want derivatives, positioning, options, breadth, and mechanical levels in one place. The terminal, API, and TradingView tools are built by traders who use them in real workflows.
What payment methods do you accept?
We accept major credit cards, debit cards, Apple Pay, Google Pay, and PayPal through Stripe. For annual plans, we can also arrange crypto payments in USDC, USDT, DAI, or XMR through Discord support.
Do you offer a free trial?
Yes. Terminal subscriptions include a 7-day free trial. You are not charged until the trial ends, and you can cancel during the trial from Settings.
Can I cancel my subscription at any time?
Yes. You can cancel from Settings at any time. If you cancel, access continues until the end of your current billing period and you won't be charged for the next one.
What kind of support do you provide?
Support is available through Discord and the contact form. For direct queries, email admin@backquant.com. We aim to respond within 24 hours.
What makes BackQuant different?
BackQuant focuses on centralising the market context traders normally stitch together from separate tools. It covers equity options (SPX, NDX, single names) and crypto options (BTC, ETH, and 100+ crypto assets) in one subscription. If it doesn't help with positioning, structure, or execution context, it does not belong in the product.
Is BackQuant suitable for beginners?
Yes, but it is still a professional market tool. The product includes sensible defaults, documentation, and community support so newer traders can build understanding over time. The Learn hub covers every core concept in long-form guides.
Is my payment and data secure?
Payments are handled through Stripe. BackQuant does not store card details. Account data is handled according to our privacy policy and security practices.
Terminal
Access, data coverage, and product behaviour.
What is the BackQuant Terminal?
The Terminal is a web-based workspace for derivatives data, options analytics, GEX, mechanical levels, heatmaps, trend models, and market context across equity and crypto markets.
How much does the Terminal cost?
Terminal subscriptions are $99 per month or $990 per year (equivalent to $82.50 per month). Existing subscribers on the original Founding pricing keep their price as long as their subscription stays active.
What data does the Terminal cover?
Equity options for SPX, NDX, QQQ, SPY, and single names including NVDA, AAPL, and other actively-traded names. Crypto options for BTC and ETH aggregated across Deribit, Bybit, Binance, and OKX. SOL and HYPE options on Derive. Perpetual futures across Binance, Bybit, and Hyperliquid. Plus dealer positioning, GEX, gamma levels, liquidation heatmaps, trend signals, and breadth.
How often is Terminal data updated?
Update frequency depends on the component. Options and perpetual-derivatives panels refresh throughout the session, with most series updating continuously. Slower structural models update daily or on scheduled data refreshes.
Can I use the Terminal on mobile?
The Terminal runs in a modern browser. It is accessible on mobile, but the best experience is desktop because the product is data dense.
What happens when my free trial ends?
After the 7-day trial, your selected plan starts automatically unless you cancel first. Billing and cancellation are managed from Settings.
Is the Terminal financial advice?
No. The Terminal provides data and analytical tooling, not recommendations. You are responsible for your own decisions, research, and risk management.
GEX and Gamma Exposure
Dealer positioning, ranked walls, zero-gamma flip, and 0DTE panels.
What is a GEX tool?
A GEX (gamma exposure) tool visualises the gamma held by options market makers across the strikes of a given underlying. It shows ranked call walls, put walls, the zero-gamma flip level, and how those levels shift through the session. Traders use it to read whether spot is in a pinning regime (positive gamma, mean-reverting) or a cascade regime (negative gamma, trending).
Which tickers does BackQuant cover for GEX?
SPX, NDX, QQQ, SPY, and single-name equities including NVDA and AAPL for equities. BTC, ETH, SOL, HYPE, and 100+ crypto assets. Dedicated per-ticker GEX pages exist for SPX, NDX, QQQ, NVDA, AAPL, BTC, ETH, and SOL.
Do you show 0DTE gamma exposure?
Yes. SPX 0DTE and 1DTE panels are core to the Terminal, and the crypto Friday 08:00 UTC daily on Deribit is also covered. 0DTE gamma is where dealer hedging concentrates hardest.
What is the zero-gamma flip level?
The zero-gamma level is the underlying price at which aggregate dealer gamma flips from positive to negative. Above it, dealer hedging tends to compress moves; below it, dealer hedging amplifies them. The Terminal tracks the zero-gamma level live for every covered ticker.
Is BackQuant a good alternative to SpotGamma?
BackQuant is designed for traders who want SPX and NDX gamma-exposure coverage plus BTC, ETH, and 100+ crypto assets in one subscription. Coverage depth on SPX (walls, zero-gamma flip, dealer positioning, 0DTE panels, historical GEX) matches most equity-only GEX products, and every plan includes a 7-day free trial to compare directly against whatever tool you use today.
Is there a GEX bot or alerting service?
BackQuant surfaces regime events in the Terminal and exposes the underlying data through a REST API so you can plug alerts into your existing Discord, Telegram, or webhook stack. If you are building a GEX bot yourself, the API is the right entry point.
Do you have historical GEX data?
Yes. Historical GEX profiles are available for every ticker so you can backtest signals, study how past regimes played out, and calibrate strategies against real data. Historical endpoints are exposed both in the Terminal UI and via the API.
How is BackQuant GEX different from a standard GEX chart?
Standard GEX charts use open interest and assume dealers are net long calls and net short puts. BackQuant offers both the standard OI-based view and a flow-based estimate that reads dealer positioning from actual options flow. The flow-based estimate diverges in high-flow regimes like 0DTE, quad-witching, and CPI sessions.
Coverage - Equities and Crypto
Which markets, exchanges, expiries, and single names are covered.
Do you cover SPX options?
Yes. SPX options coverage includes daily (0DTE), weekly, monthly (third-Friday AM-settled and PM-settled), and quarterly quad-witching expiries. Dedicated SPX GEX, dealer positioning, and 0DTE panels are core to the Terminal.
Do you cover NDX and QQQ options?
Yes. NDX (Nasdaq-100 index) options and QQQ (Nasdaq-100 tracking ETF) options are both covered, with GEX, dealer positioning, and expiry-cycle breakouts. NDX carries institutional flow; QQQ carries the retail-flow read.
Which single-name equity options are covered?
NVDA (the largest single-name options market by volume), AAPL, and other actively-traded single-name options with liquid chains. Coverage grows over time as new panels ship. Same GEX, dealer positioning, and expiry breakouts as the indexes.
Which crypto exchanges do you aggregate for BTC and ETH options?
Deribit is the primary source, plus Bybit, Binance, and OKX for the growing options venues. The aggregate view combines every listed BTC and ETH options chain into a single GEX profile without needing to check each exchange individually.
What about SOL and HYPE options?
SOL and HYPE options are covered on Derive. SOL is also covered on Deribit. The panel structure mirrors BTC and ETH so you can compare regimes directly across the largest crypto options markets.
How many crypto assets are covered?
BTC, ETH, SOL, HYPE, and 100+ additional crypto assets with perpetual futures data for cross-context. New assets are added as venues list them.
Do you cover crypto perps and funding?
Yes. Perpetual futures are aggregated across Binance, Bybit, and Hyperliquid - price, OI, funding, liquidations, CVD, and taker dominance. This sits alongside the options view for cross-asset context.
Do you cover macro data or equities breadth?
Yes. Macro indicators, ETF flows, and equities breadth are included so systematic strategies and discretionary traders can condition options signals on the broader regime.
API
REST endpoints for GEX, dealer positioning, IV surfaces, and historical data.
Is there a REST API?
Yes. The BackQuant API exposes strike-level GEX, ranked walls, zero-gamma flip, historical GEX time series, dealer positioning estimates, IV surfaces, options chain data, perpetual futures data, and macro indicators. See the /gex-api page for coverage and the /api-access page for pricing and endpoint documentation.
What use cases does the API cover?
Alerting bots (Discord, Telegram, webhooks), systematic strategies, prop-desk dashboards, research pipelines, and portfolio monitors. Anything that needs live dealer-positioning data piped into a downstream system.
Is the API a separate subscription?
Yes. API access is a separate tier above the standard Terminal subscription. See the API access page for current pricing.
Can I get 0DTE gamma exposure via the API?
Yes. SPX 0DTE and 1DTE gamma profiles are exposed as their own endpoints separate from the aggregate GEX. Crypto Friday 08:00 UTC daily expiry data is exposed the same way for BTC and ETH.
How do I authenticate?
API keys issued from the API dashboard once you have an API access subscription. Authentication is via bearer token in the request header.
TradingView
Invite-only indicators and access setup.
Do I need a paid TradingView subscription?
No. TradingView has free charts, although free accounts limit how many indicators you can add to a chart at once.
How do I access the indicators and strategies?
After subscribing to an eligible plan, enter your TradingView username in Settings. Access is then granted to the invite-only scripts.
Do the indicators and strategies work in every market?
They can be applied broadly, but they are primarily developed and tested on crypto markets. Calibrate and backtest before using them elsewhere.
Is there documentation on the indicators?
Yes. Documentation is available on the site and inside each TradingView script description, including use cases and configuration notes.
How do I use indicators once I've gained access?
Open a TradingView chart, go to Indicators, and check the invite-only tab. If they do not appear, confirm your username in Settings or contact us in Discord.
When will new tools be available?
New tools are released when they are ready. We share progress in Discord and the changelog when features are close enough to be useful.
Private Solutions
Custom work, confidentiality, and consulting.
Do you offer custom portfolio solutions?
Yes. We can provide tailored portfolio construction based on goals, risk tolerance, and asset preferences. Email admin@backquant.com to start the process.
Can I request a custom indicator or strategy?
Yes. We can build custom TradingView indicators and strategies based on defined logic, visuals, alerts, and optimisation requirements.
Are private solutions one-time or subscription-based?
It depends on the scope. Standalone indicators are usually one-time projects. Ongoing support, updates, or monitoring can be handled through a monthly retainer.
Is my strategy or portfolio data confidential?
Yes. Private projects remain confidential. We do not reuse or resell custom code or strategy logic, and NDAs can be arranged when required.
Do you provide backtesting or performance reporting?
Yes. For custom indicators and strategies, optional backtesting and performance reporting can be included to help evaluate effectiveness.